SMS code not arriving
Fix sign-up verification. Follow these steps in the official app using our annotated screenshots or illustrated checklists.
Open interactive illustrated guide →No account needed · Never enter passwords, payment codes, bank cards or passport details on this site.
What to do, step by step
- Check your phone number
Confirm the country code and number you entered in the official Alipay app.
- Check mobile connectivity
Make sure you can receive SMS and that your mobile provider has not blocked verification or international messages.
- Try Alipay’s official Help
If the code still does not arrive, use the sign-up help options inside Alipay or contact its official customer support.
Before you begin
Apps, menus, payment eligibility, route availability and local transit rules can change. These are educational examples, not real-time transaction or timetable information. Confirm the latest instructions within the official app.
If your bank card or payment fails, contact your bank or the official app support. Avoid sharing sensitive information with any third-party guide.